Custom Validation Messages

Custom validation messages allow you to replace the system validation messages with your own validation message to let respondents know why they failed or what they need to change in order to submit the survey.

To add a new validation message Go to: Login » Surveys (Select Survey) » Edit » Turn on Validation for a question

Click on Add custom validation message

Enter your custom validation message or choose a custom message from a drop down if you have added one before and click on “Save” to add the custom validation message to your survey.

Preview your survey to see the custom validation message.

Adding custom validation messages to a survey will also save the messages in a library to make it easy to reuse the messages on other surveys.

To use custom variables in the validation messages all you need to do is use the custom variable replacement tag and that will get replaced with the value when the custom variable is passed to the survey.

To add custom variable to the custom validation message.

Go to: Login » Surveys (Select Survey) » Edit » Turn on Validation for a question

Click on Add custom validation message

Pass the custom variable in the survey to see the custom variable being replaced when answering the survey.

In this example I have passed the respondents name in ${custom1}

To learn more on how to use custom variable in the survey please refer to: Custom Variables

To translate the custom validation messages manually. Go to: Login » Surveys (Select Survey) » Edit » Languages

Once you add a language, you will see the Manual Translation left navigation menu.

Here you can select a language from the dropdown menu and enter the translation for each of the messages.

Go to: Login » Surveys (Select Survey) » Edit » Languages

Once you add a language, you will see the Import Translations left navigation menu.


Click to Download Import Template


Enter translations to this file and import this file back by clicking on the Import Translations button.

• The template file is in Excel (.xlsx) file format.
• For each language, there is a predefined column in the excel file.
• Please make sure you enter your translations in the correct language column.
• Please do not make any changes in columns A, B, C and rows 1, 2 and 3.